Terms & conditions
North Studio ApS
Type of company:
31 28 02 81
Sankt Peders stræde 30D, 1 floor
+45 21 77 15 42
These terms regulate all users of all contents of the domain www.north.dk. The Terms and Conditions will be valid for all your future transactions with North ApS (henceforth: North; may be referred to as ?us?) and visits to the site.
North reserves the right to revise these terms and conditions. Users are responsible for keeping themselves updated with such changes. Please contact us if you have any further questions.
We do not guarantee that all the items available at the North web shop are in stock at the time of your order. In the case of incorrect stock balance affecting your order, we will contact you shortly by phone or by e-mail.
North cannot warrant that the content of the site is at all time free of inaccuracies or typographical errors. Neither can we guarantee that all information is up-to-date. North may at any time change the content of the site.
Though North strife to always display the correct texts, images and pricing in the site and web shop, errors can occur. If you have been charged the wrong amount when shopping from the web shop, we will give you the option of placing a new order with the correct price or cancelling your order. If we are unable to get in touch with you, your order will be automatically cancelled.
All personal information saved at the site will be handled with most care. The information you forward to North Web shop will only be used in order to fulfill the undertakings of North web shop have and to assure you the best service. A statistical log system is used at www.north.dk, gathering information to help create a statistical picture of the number of visitors and hits to the website. The log system is used as a means of optimising the website for user friendliness and functionality. In order for you, as a customer, to make a purchase of goods at www.north.dk you must register the following information: Name, address, telephone number and email address. This information are registered and kept with North for 5 years before being deleted. This information is being kept for the purpose of delivery of goods to the right address. When gathering this information via our website, we do so only at your consent. The details are passed on to the delivery/shipping company in order for the delivery to be executed. No sensitive information is passed on. As a registrant with North you have a legal right to know what information are stored, according to 'Persondataloven' (Danish Personal Data Law). Any enquiries regarding this should be addressed to North via email on firstname.lastname@example.org. If you wish to end your subscription of information from North web shop, please send an email to email@example.com.
All customers paying by card are subject to validation checks. North make the reservation to delay any order if we suspect a further security control is needed.
For security reasons, we do not store any payment information in our database.
North use Secure Socket Layers (SSL), the industry standard in transferring information to process your orders.
For security reasons, we do not store any payment information in our database.
Cookies are used in the site, in order to improve your experience of the site. The cookie identifies your computer and allows the site to remember your personal settings.
The site may contain links to other websites beyond our control. We cannot be held responsible for content or privacy policies of such sites.
We cannot guarantee that colors in the website are fully equivalent to the items? actual colors. This depends partly on the color settings of your computer and monitor.
Payment & Prices
We accept card payments by Visa, Eurocard, MasterCard and American Express. The full amount will be charged on the date of the shipment (i.e. when the package is dispatched).
If your country is part of the European Union (EU), prices include Danish VAT at 25 %.
Shipping costs will be added to your order. For shipping charges, please view the North shipping charge table.
Orders to countries outside the EU may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. North ships your package according to Incoterm Delivered Duty Unpaid (DDU), which means we do not collect VAT, duties and/or taxes on orders to countries outside the EU and we cannot predict what your particular charges may be. If you do incur any such additional charges they must be rendered in order for your package to clear customs. Please contact your local customs office for more information.
North web shop reserves the right to change prices of the products sold. The prices of the products will, during the time of placing an order, be valid throughout that specific process.
North web shop cannot be held responsible for any currency changes or currency exchange rates any bank may have when exchanging the EUR into any other currency.
Returns & Exchanges
North is proud of its products. We believe in the quality of our goods and will not be happy until you are. We operate a no-quibble refund guarantee. If you are not happy with the product just return it. For free.
During 14 days following the delivery of your order, you may request the exchange or refund of items, which you must return to us in perfect condition accompanied by the original invoice. Returns will only be accepted if labels and original packaging are fully intact. North cannot accept returns where labels have been removed.
Parcels that are returned to us remain the customer?s responsibility (and a refund will not be given) until they are received by us. We recommend that you send your returns by recorded post and that you retain proof of postage.
Refunds for returned merchandise will be made within two weeks of the return of the product, to the original purchaser?s credit card. Note that additional duties and/or taxes will not be refunded. For countries within the EU, VAT will be included in the refund.
All exchanges are subject to availability.
Faulty items will be exchanged to the same type of product in the same size, subject to availability. Refunds for faulty items can be made within the 14-day period following delivery.
What to do when returning:
Please email us at firstname.lastname@example.org to let us know that you are returning goods to us.
In the email, please:
• Quote your order number
• State the item that you are returning
• State the reason you are returning the item
• Indicate if you would rather exchange the goods or receive a refund.
• Please note that all refunds will be made to the credit card originally used
• State the preferred delivery address for your exchange
Then, send the goods back to us:
• Ensuring that the goods you are returning are packaged securely ? we have to receive goods back in original condition
• Including any paperwork relating to the order
• Ensuring the package is pre-paid, (for your protection we recommend that you use a recorded delivery service)
Send the goods you are returning to:
Pilestræde 35, 1
If you have any questions about returning goods, please email us at email@example.com
Your order will be dispatched within 4 days from the time you placed your order. We operate Monday to Friday and not on public holidays. When your order is placed we will send you a preliminary confirmation. Once your package is send we will send you an email with final confirmation and instructions on how to track and collect it.
Tax free (Non EU Customers)
All our prices include 25% VAT (Danish tax). Customers outside of the European Union shops tax free at North Shop and will therefore not be charged with any tax. The 25% VAT will be excluded from the total amount when you choose your country in the shopping cart during checkout.
All EU countries
USA and Canada
Rest of the world
All EU countries
Rest of the world
International orders are delivered with UPS and are fully insured and traceable.
Collecting orders within Denmark
Orders within Denmark will be delivered with Danish national post (PostDanmark). Depending on the size of the package you will receive it to your mailbox or you will be asked to pick it up at your local post office.
Collecting international orders (delivery outside of Denmark)
International orders will be shipped with UPS. With the help of your tracking number information you can track your package at the UPS website www.ups.com The package will be delivered to the address you have stated as your delivery address.. Please note that the goods cannot be left to you without a signature and that the couriers usually operate between 08.00-18.00 (8am-6pm) business days. You can specify an alternate daytime delivery address when ordering, for example your work address (recommended). Due to courier restrictions and the risk of credit card fraud we cannot deliver to PO Boxes. If you wish to send products to more than one address, please place one order for each address. You will be charged for delivering on each order.
Violation of rules
North reserves the right to seek all remedies available at law and in equity for violations of these Terms and Conditions, including the right to block access to the site.Individuals violating the restriction of password protected areas of the site may be subject to prosecution.
Copyright Permission Notice
Copyright in the documents provided in this site (including, without limitation, the trade marks of North, logos, graphics, text, photos, designs, icons, images, data and software) provided in this web site are owned by or licensed to North and it?s affiliates. You are authorized to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use, provided this Copyright Permission Notice is included in all such copies. You may not charge anyone for use of the material and you may not publish, retransmit or otherwise distribute the material to others without prior written consent from North. You may not modify the material in any way, without the prior written permission of the copyright owner. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied. For press inquiries, please view our contact info by clicking here
Our trademarks include (amongst others) the North name and logo. These trademarks may be used or registered in more than one country and your use of this web site does not grant you any rights to use our trademarks.
In case of Force Majeure, North?s obligations are procrastinated. The contract between you and North can in such cases be partially or fully terminated by yourself or by North. A Force Majeure is at the event of war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events. North will under such circumstances do all we can to solve the matter for our customers as soon and entirely possible.
The laws of you country may be different from the laws in Denmark and there may be additional legal requirements for you to use this website. You must comply with all applicable local and international laws and regulations regarding your use of our website.
This Agreement shall be governed in accordance with the laws of the country of Denmark without reference to conflict of law principles or statutes leading to the application of other law than Danish law and excluding the Danish International Commercial Code (International Købelov no. 733 of December 1988) implementing CISG into Danish law.
Contact information to customer service?
If you have any questions please contact the customer service at firstname.lastname@example.org.